Frequently Asked Questions (FAQs)
What is submission-based telecare?
East Metro Telecare is a non-clinical management and marketing organization. Medical services are provided by independent, licensed U.S. physicians through a contracted clinical partner network. East Metro Telecare does not practice medicine and does not interfere with provider clinical judgment.
Do I need a video visit?
Yes.
Are prescriptions guaranteed?
No, prescriptions are NOT guaranteed.
What if I need in-person care?
Some conditions require in-person evaluation or testing. If symptoms worsen, you should seek in-person care.
Is this an emergency service?
No, this is not an emergency service. If you have an emergency please call 911.
Who provides medical care?
East Metro Telecare is a non-clinical management and marketing organization. Medical services are provided by independent, licensed U.S. physicians through a contracted clinical partner network. East Metro Telecare does not practice medicine and does not interfere with provider clinical judgment.
What states do you serve?
Georgia.
Service Areas
Services are available to patients physically located in Georgia at the time of care, including:
- Newton County
- Rockdale County
- Henry County
- Walton County
- Jasper County
- and Butts County
